CONDITIONS FOR YOUR WINE AND PORT SHIPPING FROM PORTUGAL
IF YOU DON'T FIND THE ANSWER TO YOUR QUESTIONS, WE WILL BE HAPPY TO HEAR FROM YOU!
Deliveries are made from Portugal.
IS THE SHIPMENT SAFE?
All orders are packed in a rigid expanded polystyrene box, or in a reinforced cardboard box, which resists physical shocks and protects the wines from temperature variations. When you receive your order, please check that the box is securely closed and that the guarantee strip is intact.
WHO MANAGES ALL THE SHIPMENTS?
Our orders are delivered by 
. Delivery takes about 3 to 5 days.
HOW WILL I BE INFORMED OF MY DELIVERY?
When your order leaves our facilities in Portugal, you will be informed by email of the expected delivery date, and you will also receive a tracking number.
HOW TO NAME AN ADDRESS?
It's always in MY ACCOUNT that you can give a name to an address
First to create your account
- After creating your account, go to MY ACCOUNT, tab ADD FIRST ADDRESS
- NEW ADDRESS page, 1st line Name this address, for example "home"
- REGISTER then on the page YOUR ADDRESSES add if necessary another address by clicking CREATE A NEW ADDRESS, for example "shipping"
Then when you are in MY CART
In ADDRESSES appear the addresses created in MY ACCOUNT. If these addresses do not suit you, because you want to change the billing address for example or have a gift delivered:
- Enter the new address directly in the ADDRESSES section of MY ORDERS and REGISTER
- Go to MY ACCOUNT, tab ADDRESSES
- Under the newly entered address, click UPDATE
- On the page UPDATE YOUR ADDRESS, 1st line Name this address, for example "billing" or "gift"
- REGISTER and return to MY ACCOUNT
CAN I CHANGE THE DELIVERY ADDRESS OF MY SUBSCRIPTION DURING THE SHIPMENT?
If you want to change your delivery address, do it directly on our website by going to the "My Account" page. Your request will be processed within 48 hours.
Attention: Given the 48 hour update time, the responsability of PORTOVINTAGE.COM for possible delivery problems can only be engaged for orders shipped after the address update. We will ask you to notify us as soon as possible.
WHAT ARE THE SHIPPING FEES?
For delivery to the address of your choice in European Union, shipping (which includes the rigid expanded polystyrene box) costs 15€.
ARE THERE ANY OTHER FEES TO PAY FOR RECEIVING THE BOX?
No, absolutely not. In the rest of Europe, prices are net and include VAT (Value Added Tax) and all duties on alcohol. You have nothing else to pay when you receive the box.